Page 5 - Telecom Reseller January February 2018

January/February 2018 Telecom Reseller 5
InGenius Releases New Integration for Genesys Telephony and the Now Platform
OTTAWA, Ontario - InGenius®, a computer telephony integration innovator, announced support for Genesys phone systems with the Now PlatformTM. e new integration will
let customers using ServiceNow® IT Service Management (ITSM) and Customer Service Management (CSM), gain greater productivity and upgrade the end-user experience for callers with Genesys PureEngage.
e newly supported telephony system, Genesys PureEngage, is powered by Genesys Enterprise Edition, a highly scalable and customized call center solution that businesses can run in the cloud or on-premise. is
BBX TECHNOLOGIES INTRODUCES VUESION®
SKY CLOUD CONTACT CENTER
McKinney, TX: BBX Technologies, a specialist in call center technology solutions, has announced the release of their Vuesion® Sky cloud based Contact Center to complement the robust on premise Vuesion® so ware suite.
BBX Technologies is responding to the growing demand from customers, who need the exibility of Contact Center as a Service (CCaaS) while maintaining robust capabilities of multi-channel intelligent routing and analytics.
Vuesion Sky CCaaS model responds to the evolution in the cloud contact center space. is is key for customers to easily scale up or down resources and licenses based on variable call volumes and seasonal demand. Customers bene t from Vuesion Sky pay-as-you-go operational expenditure model, which allows management to better plan and make e cient sta ng decisions.
BBX Technologies recognizes that customers may require a hybrid o ering, starting with
on premise and migrating without burden to
a complete cloud solution. BBX Technologies made signi cant e orts to protect customers’ investments by allowing a painless transition.
e Vuesion product suite includes robust inbound and outbound blended multi-channel Contact Center, Reporting and Analytics, Call Recording and WFO, Workforce Management, Predictive Dialer, IVR, CRM integration, Virtual Queue Callback and Post-Call Survey.
For more information about BBX, visit www. bbxtech.com. n
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TELECOM RESELLER .COM
customer experience platform supports contact center infrastructure and helps deliver hyper- personalized customer journeys at scale.
With InGenius Connector Enterprise, service desks can connect their existing phone system to ServiceNow without any new infrastructure or changes to work ows. e capabilities of
the InGenius solution enrich the ServiceNow mandate to transform the speed, visibility and agility of IT services. InGenius computer telephony integration features like screen pop of a contact or incident related to a call, click- to-create for automatic incident creation, and automated call logging, signi cantly improve
service agent productivity, making it easier for organizations to quickly achieve their business goals.
“ServiceNow is committed to nding new ways for customers to rapidly reach ‘time to value’ with our service management system,” said Avanish Sahai, Vice President of ISVs and Technology Alliances at ServiceNow. “We’re pleased that InGenius is expanding the reach of our products and we look forward to their future developments.”
“At InGenius, maintaining our reputation as an innovator for service platform integrations is essential,” said Dale Gantous, CEO of InGenius.
“ServiceNow has been very supportive of our solution since its rollout in May 2017, and we’re excited that we’re already seeing room to grow and provide additional utility to their customers.
Our partnership has been an asset to the expansion of both companies’ products, and we’re happy to see users reaping the bene ts.”
InGenius Connector Enterprise is available through the ServiceNow Store. For more information about InGenius Connector Enterprise for ServiceNow, go to https://www. ingenius.com/product/integrations/servicenow/.
Visit ingenius.com for more information. n
The Yamaha CS-700
VIDEO SOUND COLLABORATION SYSTEM
An all-in-one huddle room conferencing solution that offers an intuitive collaboration experience with best-in-class audio, video, and screen sharing capability in simple, clutter-free, wall-mounted system.
The 120-degree ultra-wide angle, 1080p camera captures all meeting participants in one eld of view — covering 80% more area in the room than traditional video cameras without the hassle of panning and zooming.
With Yamaha’s superior audio technology at the helm, including a beamforming microphone array and a four-element speaker system, the Yamaha CS-700 picks up every spoken word with clarity and delivers amazing audio from the far end.
A single USB connection is all that’s needed for the CS-700 to support audio, video, and content sharing. SIP communications are also integrated, expanding the communication opportunities even further.
For IT staff, the CS-700’s integrated network management system means units can be remotely monitored and managed. Units can also be con gured at the same time, easing setup and upgrades for huddle rooms across an organization.
More Information at: revolabs.com/huddle
THE NEW HUDDLE ROOM EXPERIENCE
ADVERTISING
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