Page 6 - Telecom Reseller January February 2018
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Leading Global Companies Choose
6 Telecom Reseller January/February 2018 Tetherfi Digital OCM platform for
Digitization of their Contact Centers.
Tetherfi’s the choice for Top-2 Singapore Banks, Top Malaysian FS Institution, Global German Logistics Brand, an Australian BPO and a World renowned US hospitality brand
The Tetherfi Platform
Enables true omni-channel self & agent assisted inter- actions
Enables unified, consistent, personalized & secure cus- tomer interactions
Allows - any time (24x7x365), any place (location independent), any channel (voice, alternate, digital) & via any device (smart phones, tablet, laptop, desktop) communica- tions
Helps balance customer experience and cost to serve optimization goals
Visit www.tetherfi.com 408-889-4360
Our flagship products TMAC and TVAC are Avaya DevConnect certified products.
Tetherfi Multil-Media Agent client (TMAC) is conceptualized, designed & developed with the very intent of empowering agents to interact with customers across digital channels 24x7 supported by 360 degree view of their customer profiles, visibility to its past interactions & integrated with CRM & core backend to complete the requests efficiently and effectively. TMAC gives agents the tool they need to serve customers in an Omni Channel world including Voice, SMS, Email, Web Chat, Web Audio & Video with Co-browsing, Social Media & 2rd party Chat such as Whatapp, Viber, Line, QQ etc.
Tetherfi Audi Video Chat is end-to-end Text Chat, Audio & Video integra- tion from a web page or mobile app with a call/ contact center environ- ment. Tetherfi, by leveraging the technologies of SIP, webRTC / RTMP for Audio & Video have developed a unique integrated communications frame- work that enables collaboration with contact center over web Internet initiated either by web browser or mobile app. It supports Co-browsing, File sharing, Screen Sharing, Wall-board, Form-filling, Anotations etc... features that are generally useful in KYC-Account Opening, RM-Customer Collaboration, Healthcare Specialist Audi Video Chat Conference etc.
