Page 9 - Telecom Reseller January February 2018

12 Cloud Questions
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The Newsource on UC ● UCaaS ● Collaboration ● Mobility
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The Latest EDUcasts
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January/February 2016
Upgrade your Router
January/February 2018
Telecom Reseller 9 Should Ask Itself
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
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TELECOM
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1-1600 to discuss your application. www.DrayTekUSA.com COLWELL RUFFIN PATTERSON
RESELLER .COM
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PAGE 23
By Pat Patterson, Director of
Podcasts
S ●OCpolleabroarationn●aMloCbiliotysts12inC2lo0u1d8Questions emand for cloud services continues to
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ow the Use of VDAs Can Reduce
VVIEIEW
The Latest EDUcasts
amantha, the soul behind OS1 from the movie Her, is the ultimate version of a
VDA (Virtual Digital Assistant). e way
Samantha helps eodore with his loneliness
is just one—albeit ctional—example of how a
surge, driven by corporations interested
Every Company
in so ware exibility and scalability. But
CHANNEL
sts
“humanized” VDA can have an impact on the
security services will be a nearly $9 billion market by 2019. of Engineering and heads Deep
quality of human life. In reality, VDAs are still
With recent high pro le cyber-attacks at
Should Ask Itself
how secure is the clou
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that utilize contact centers—and consequently, introducing IDAs. In a connected factory, every
for resellers of contact center solutions. PCI machine acts as a dashboard on an app. VDAs help
compliance mandates are rigorous, fees for non- in tracking the performance of all the machines,
leniency being o ered to violators.
time and type of the maintenance required for
million businesses in the United States accept for each machine and how to rest them when
cardT
(www.voice4net.com)
regulations. is means the market base for to
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PATTERSON
TELECOM
VIEW
evolving and have miles to go before they come
companies like Sony and U.S. government VDAs are set to become more intelligent, more
RESELLER .COM IT vs. Telecom vs.
PAGE 13
close to Samantha’s level. However, the use of
agencies, cloud security is in sharp focus. intuitive and more human. According to a new
PAGE 11
The Latest
PAGE 15
PAGE 23
As we said in August, the C-suite likes the report by Tractica, enterprise adoption of VDAs
Mobility: Who Owns What?
Marketplace Provider Program
anagement Success
Telecom
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cloud’s exible OpEx model (o en deployed as will grow rapidly in the coming years, rising from
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VDA is expanding. And with the advancements
By Pat Patterson, Director of
with other forms of arti cial intelligence, machine learning and deep learning, enterprise
145.2 million unique active users worldwide in
totally grasp the implications of adopting the 2017 to meomreanthdafnor1cbliolluiodnseurnviiqcuees accotnivtienusesrsto
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PATTERSON continues on page 21 ›› site search. Customer queries related to product
delivery, order status or the refund process can
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MELENDEZ
compliance can be debilitating, and there is little predicting failures and informing about the
e extent of organizabtyioWnsilltMhaetleanredeszu,bject individual machines. Factory supervisors can ask
-based payments, through online, mobile, the production cycle changes based on market
Executive Vice President of
to PCI compliance is staggering. More than 12 questions or type out queries to identify the tasks
Global Sales at Voice4Net
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drirveaicnhteinragc. tions between patients and doctors,
making healthcare precise and highly personalized.
MELENDEZ continues on page 16 ›› Logistics: One of the most dynamic verticals,
LYENGARcontinuesonpage 11 ››
05/02/2016 20:02
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05/02/2016 20:
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