Page 3 - E-Book Korespondensi Administrasi Perkantoran
P. 3
Daftar Isi
Kata Pengantar .................................................................................................................................................... 4
KD 3.1 Memahami Komunikasi Kantor ......................................................................................................... 5
Pengerti an Komuni kasi .......................................................................................................................................................................... 6
Konsep Komuni kasi Kantor ................................................................................................................................................................. . 7
Bentuk komuni kasi Kantor .................................................................................................................................................................. 7
Proses Komuni kasi ..................................................................................................................................................................................... 8
Medi a Komuni kasi ...................................................................................................................................................................................... 10
Jeni s dan Pri nsi p-Pri nsi p Komuni kasi .......................................................................................................................................... 10
Pri nsi p-Pri nsi p Komuni kasi .................................................................................................................................................................. 12
Uj i Kemampuan Di ri ................................................................................................................................................................................. 18
3.2 Menerapkan Komunikasi Melalui Telepon Dalam Bahasa Indonesia .......................................... 21
Pengerti an Hubungan Tel epon ........................................................................................................................................................ 23
Jeni s-Jeni s Hubungan Tel epon ......................................................................................................................................................... 23
Eti ka Penanganan Tel epon .................................................................................................................................................................. 24
Langkah-Langkah dan Tekni k Mel akukan Panggi l an Tel epon Kel uar .................................................................. 26
Mel akukan Sambungan Langsung Jarak Jauh ( SLJJ)
dan Sambungan Langsunh I nternasi onal ( SLI) ...................................................................................................................... 29
Langkah-Langkah dan Tekni k Meneri ma Panggi l an Tel epon Masuk .................................................................... 37
Hambatan-Hambatan dal am Bertel epon ................................................................................................................................. 45
Uj i Kemampuan Di ri .................................................................................................................................................................................. 47
3.3 Menerapkan Komunikasi Melalui Telepon Dalam
Bahasa Inggris atau Bahasa Asing Lainnya................................................................................................ 51
Pengerti an Komuni kasi Mel al ui Tel epon Menggunakan Bahasa I nggri s ......................................................... 53
Tekni k Meneri ma Panggi l an Tel epon Masuk dal am Bahasa I ngrri s ..................................................................... 54
Manf aat Mel akukan Komuni kasi Tel epon Menggunakan Bahasa I nggri s ........................................................ 57
Uj i Kemampuan Di ri ................................................................................................................................................................................. 59
Daftar Pustaka .............. ............................................................................................................................................................................ 65
Glosarium ........................................................................................................................................................................................................ 66
