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To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel.
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
● Printer status report
● Network configuration page
● Print quality report
● Wireless test report
● Web access test report
To print a printer report
1. From the printer control panel display, on the Home screen, swipe left to see
( Setup ).
2. Touch Tools .
3. Touch the desired option.
NOTE: To print the wireless test report, see Test the wireless connection on page 86
Printer status report
( Setup ) and touch
Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. The last page of the report includes a list of all detectable wireless networks in the area, along with signal strength and the channels being used. This might help you select a channel for your network which is not heavily used by other networks (which will improve network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer should be turned on. If it is off the list is not displayed.
You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
122 Chapter 10 Solve a problem ENWW