Page 4 - 15_PBC to Begg_10-5-16 (11pp)

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Various other copies of correspondence are attached, notably yet another example of Mrs Hillgarth’s ignorance of works required and misinforming Flat 9, in or out of Schedule of Works etc etc - namely: electrics. Not only that, but she even argued when these should be performed? Why they were required to be done and as can be seen in Flat 9’s email dated 12 August 2014 (ref HH), other queries all of which firstly, Mrs Hillgarth and Flat 9 (yes it’s always Flats 5 and 9 in tandem), had been chastising MHML for not having attended to (despite our replies saying we were attend- ing to at the right time), and secondly, as is quite obvious in Flat 9’s email, they have followed exactly Mrs Hillgarth’s total unawareness of works requiring doing....which were specifically requested by themselves? (ref : refer to A-ZZZ+HH+YY)
If further evidence were needed, refer to our email to all lessees dated 18 September 2014, some 18 days into the works schedule (ref R) and as I said before, you couldn’t make this up and if any- body could keep their cool under the well documented circumstances, so be it - I couldn’t, having put up with this nonsense since October 2011 trying to get these works organised and scheduled and financed and executed correctly - and that has nothing whatsoever to do with myself or any body else being a bad or poor manager. On the contrary, any other manager, be that a Managing Agent, an LVT Manager or anybody used to dealing with groups of lessees would have either sim- ply proceeded with no further representation or walked away, resigned, packed their bags and moved to the woods! We didn’t. We succeeded.
It’s a very well documented fact that before you take on the responsibility of management you be fully aware that it will not be easy, you’ll not make friends and dealing with previously friendly neigh- bours can become very tetchy at times. We were well aware of this fact and expected some difficult periods but not the vindictiveness, disloyalty, contrariness and downright duplicitousness of a Mrs Hiillgarth, dare I also say rank stupidity (which I have reams of emails to well evidence if indeed not already proven).
And Mrs Hillgarth has the audacity and malice to complain of our Management abilities, not just to ourselves but to anybody she can bend their ears to, including our freeholder, our lessees, your goodself, and most recently with the further involvement of Mr Belafonte at RBK&C.
And for no other reason than to give proof perfect of the bad apple analogy, I attach an email from one lessee dated 25 March 2012 (some 3 months into our stewardship) - but after 3 years of Mrs Hillgarth’s gerrymandering and malicious misinformation this lessee became, like the owner of Flat 9, totally committed to disagreeing with anything MHML proposed. (ref RR)
As recently mooted in your letter of 23 March 2016, that we banned our contractor and surveyor from discussing works’ concerns (denied as you well know as Flat 9 contracted with them for some private internal workings on their windows (having thought internal workings on their windows came within the remit of the schedule of works giving you an idea of their understanding or competence in making queries) I attach our letter to all lessees dated 7 August 2014 (ref ll) which makes clear the process to be followed in case of concerns. Despite these instructions and an ever present Complaint’s Book on site (let alone my own open front door on 3rd Floor) both Flats 5 and 9 made attempts to contact our contractor and surveyor, both of whom quite rightly referred both lessees back to me. There is no contractor in the country that wants to be called by individual lessees for totally nefarious reasons and most importantly, were (a) not properly advised to MHML firstly and (b) not written up intelligently in the on site 24/7 Complaint’s Book. And yes I do have two com- ments made by Flats 5 and 9, neither of which one (anybody) would consider to be fair and com- prehensible comments and certainly nothing our works’ manager could comprehend. Mrs
Hillgarth’s comment was that “she could not see any workers on site at 3.30pm” on 11 September 2014 some eleven days into the schedule....had she looked on the scaffolding she would have,
as the internals were not scheduled for another 8 weeks - how’s that for stupidity? (ref: SS,TT)
Both Flat 5 and Flat 9 were doing (in tandem as ever) what they had been doing for months but without doubt under the direct influence of Mrs Hillgarth as can so easily be recognised from the timings of emails, style of comment, and indisputably the totally misguided comments and queries raised time after time with insinuations, innuendos and complaints, all of which replied to as ever, ad nauseum and usually by return. Try and get that service from an outside Managing Agent?
To somewhat deflate both yours, Flat 5’s and Flat 9’s constant referral to our management fees I would respectfully point out that our previous Agents (KFH) charged £120 for a Notice of Transfer and Charge (in 2011) - MHML recently performed same for a lessee for £35 in 2016. (ref A)