Page 28 - 53_PBC to Begg (Crime OCR)_12-7-16 (33pp)

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Lessee?”
In our covering letter with Quarterly Demands to all lessees, dated 15 September 2015:
Note NINE months after works finalised....!
Management are happy to report no grumbles or complaints on any subject whatsoever from any lessee/tenant/visitor, save for an emailed query from one sub-letting lessee on the 2nd floor [yes, your client Mrs Hillgarth] as to the (very) temporary use of some areas of the common parts for clean & tidy building materials, wood and such like. Those areas being the 3rd floor and the rear yard environs, neither areas having any detrimental nor inconvenience whatsoever to any lessee other than those on the 3rd floor, who were advised in advance and on a daily basis. No damage to date to any common areas as the new lift interior also well evidences.
In our covering letter with Quarterly Demands to all lessees, dated 15 March 2016: Note FIFTEEN months after works finalised....!
We have been advised that some engineering works are required to be carried out on the lift during 2016 along with some electrical metering replacements for both the Common areas and Lift.
And I replied to your further enquiry in your lengthy 23 March 2016 letter to this exact same particular sentence/query:
(your query) “In your letter to leaseholders dated 15 March 2016, enclosing your second quarter demand for 2016, you have advised the leaseholders that further electrical work/electrical metering replacement is to be done, and that further engineering work is to be carried out on the lift”.
(my reply on your letter) In November last year EDF wanted to replace our old meters in the basement with Smart Meters. They are scheduled to do this year and require our elec- trician to be present to change the main lead wiring as they are not permitted to do so. It’s a long one day operation for each Meter incurring costs.
Our regular annual Lift Insurance called Engineering Insurance with Allianz has reported the ropes on the Lift will need replacing this year incurring costs.
I am not obliged to be so transparent to Lessees but we are, as we consider that to be good management. Advising of potential annoying costs is a service not an obligation and it’s typical of Mrs Hillgarth to yet again query everything as though we’re doing something wrong.
(your further comment) This was not planned expenditure and ought to have been encom- passed within the refurbishment project. (you) “This is the last straw.” The entire process has been utterly chaotic from beginning to end and demonstrates that you are not compe- tent to handle the role of managing the property.
(my further reply) The two items mentioned hardly warrants a chaotic situation nor some- thing that should have been included in works taking place in 2014 – these works were not known in 2013/14 and are scheduled for 2016.
Are we going to be in receipt from the likes of Mrs Hillgarth of queries over any new unknown expense/problem/repair occurring at Mitre House which they consider to have been done/identified/progressed during a work’s schedule two years ago? I hope not.
Comments such as outlined above indicate an extraordinary ignorance of management.