Page 1 - MASTER (NEW) Colour l/h

MITRE HOUSE MANAGEMENT LIMITED (REPRESENTING THE NINE LEASEHOLD OWNERS OF MITRE HOUSE)
CORRESPONDENCE DELIVERIES & CONCIERGE ADDRESS
ON-SITE 24/7 BUREAU: SUITE 7 MITRE HOUSE • 124 KINGS ROAD • LONDON SW3 4TP EMERGENCY 24/7 TELEPHONE +44 20 7589 7502 • MBL: +44 (0)798 33 33 543
KNIGHTSBRIDGE BUREAU: 7 EGERTON GARDENS • LONDON SW3 2BP • MBL: +44 (0)798 33 33 543
COUNTRY BUREAU: BUCKLAND NEWTON PLACE • BUCKLAND NEWTON • DORSET DT2 7BX • MBL: +44 (0)798 33 33 543 OVERSEAS BUREAU: 290 HILL CREST GREEN 2 • BOWALAWATTA • KANDY • SRI LANKA • GPS: +94 (77) 9757355
EMAIL: MANAGEMENT@MITREHOUSE.COM • WWW.MITREHOUSE.COM
ADDENDUM_A
In your 13pp 23 March 2016 letter you wrote:
Our comment: is that now agreed as incorrect (save for Mrs Hillgarth on 17 December (not 15).
In your e-mail to Mrs Hillgarth dated 23 March 2015, in response to her numerous requests to see certain invoices relating to the water tank, the Sky TV aerial, the window repairs etc, you said: “Those invoices you are now requesting.....will be available to view once the annual accounts are finalised.” They weren’t. You insisted on sup- plying your own MHML invoices. The “Special Invoice” from MHML dated 7 October 2014 “to re-cable and re- install your Flat 5 existing Sky dish to Mitre House Communal system” does not say (as one might reasonably have expected): “as carried out and invoiced by [named] installers” but rather “as quoted/costed by [unnamed] installers”. It reads as though you obtained a quote for doing this work but then either did the work yourself, or through another cheaper contractor, for the price quoted by a third party. If that is not what happened, you may wish to clarify what actually did happen.
Our comment: please see attached bundle (Addendum_A) which consists of two relevant emails explain- ing to Mrs Hillgarth how to open and read two pdf files which have ALL her requested documents, yet still she further requests/complains/accuses etc
Re: bundle_PDF refers to emails to and from Mrs Hillgarth dated 17 and 20 March 2015 and is a perfect example of her incompetence in understanding documents sent which are exactly as she had requested and received....twice if not three times.
We also attach the original of the TVSky installer’s invoice to Mrs Hillgarth which she had requested we supply and to be fair, I agree, we should have sent her as opposed to the two copies we did send her (proof of that being she remarked why we’d charged £250 and it was only £234 saying it was our commis- sion...!)) - no idea why we didn’t! And please no comment as to why she was pre-charged £250 as that’s been well explained (it was quoted by supplier at £250).
MAINTAINING MITRE HOUSE
DIRECTORS • PAUL BROWN-CONSTABLE • SEGAR KARUPIAH • DIMA INTERNATIONAL LIMITED
REG. OFFICE • 9 ACTON HILL MEWS • UXBRIDGE ROAD • LONDON W3 9QN • REGISTERED NO. 7731341 • ENGLAND
31 May 2016
Mrs Hillgarth is also very dissatisfied that she has been denied access to information about the internal and exter- nal refurbishment work carried out at Mitre House. Not only she (on 10 and 15 December 2015), but also Diego Fortunati (on 17 and 21 December 2015) and Christopher Lee-Pemberton (since May 2015) have each pressed you, without success, to provide relevant details of the work carried out and a proper breakdown of the service charge accounts for the year ended 31 December 2014. In particular they wish to understand the expenditure referred to in the accounts as “reserves utilised”.
Information
a registered member of since 1 October 2014