Page 3 - 10_PBC to Begg OCR_16-4-16 (6pp)

Mitre House in the way it has been managed since we took over on 1 January 2012, despite your absurd assertions we are unfit to manage, unpopular and unprofessional.
I am currently in touch with the Tenancy Relations Officer at Kensington and Chelsea who will, if necessary, issue the appropriate order under Section 22 of the Landlord and Tenant Act 1985 for inspection of these invoices. However since you initially appeared willing to carry out this step without coercion, I am now inviting you to produce these invoices voluntarily in the manner you initially suggested, by couriering them around to my office. There is no doubt that you owe a duty in this respect to the tenants, who have asked for them and are entitled to see them. And it would appear from your original communication of 1 April that you have no objection in principle to our seeing them.
Our letter of 8th April and my comments above, plus those in the accompanying letter, make abundantly clear our position. We offered to oblige. It was not acknowledged. We now require confirmations and apologies to various obvious errors and mischiefs [which we answered with evidence contradicting all of them] perpetrated by Mrs Hillgarth, I would propose, bordering on the libellous. And full compliance of her lease covenants.
And surely we had made it abundantly clear in our 1 April 2016 letter by offering to courier over the requested invoices [with copies] that we never had any objection to doing so, nor indeed did we at any time since we took the reins in January 2012 to having any document perused by anybody at any time in principle, or not. None were ever requested.
We were in the fortunate position of having sets of annual accounts which Lessees [including the Directors being also Lessees] were content with as they basically
exemplified our management skills of keeping expenses at a minimum, along with Quarterly Demands still well under those that other agents would be issuing [yes, can be proved], and except for the odd request from one or two lessees [and answered satisfactorily by return] most if not all remained content until this request [and barrage of accusations] from Mrs Hillgarth, some nine months after the statutory period for attending, examining and copying documents for the previous year’s accounts [2014], and fifteen months after the works were completed.
Yet we still offered to oblige and courier over. We still will, but now require her to also oblige us in our requests prior to us doing so, on the various innuendos, complaints, observations and accusations she has made and we’ve denied with evidence, which are both very current, not regulated by statutory time limits and highly contentious.
I am now largely recovered and I expect to be in my office all next week commencing 18 April 2016. If these documents have not appeared by close of business on Wednesday 20 April you will leave me no alternative but to invoke the assistance of Kensington and Chelsea. I do hope the time and expense of that exercise for both parties can be avoided.
The history encapsulated by my letter and your detailed response suggests a relationship between yourself and the tenants at Mitre House (I exclude your co-directors) which, in the jargon of the divorce courts, has "irretrievably broken down". Even if it were true, as you repeatedly claim, that you have significant taste, flair and managerial talent, and that your conduct since January 2012 has been in all respects "exemplary", the simple fact is that