Page 4 - 10_PBC to Begg OCR_16-4-16 (6pp)

the tenants do not want you to manage the block. They do not want rabbits pulled out of hats; they do not want you to invest hours of your time in "research" (presumably to find out what you are supposed to be doing); they do not care for sudden surprises, changes of course or inexplicable savings. Nor to listen to rock music while they try to fathom out the information provided on your website. They just want the block quietly and decently managed by someone of proven competence who will not subject them to torrents of abuse with every communication.
Most if not all the above hardly warrants discussion.
I have not to my certain knowledge used the words significant taste, flair and managerial talent [and consequently hardly repeatedly]. I do though consider our efforts to date to have been exemplary most especially under the circumstances and conditions to which Mrs Hillgarth refers so vehemently to. Dare I mention yet again Schedule of Works, our website, an agreement by all 9 lessees to contribute £2000 so works could be progressed, an agreement by all 9 lessees to contribute towards a replacement Water Tank and a communal install of a TV Sky set-up [all made possible whilst scaffolding was temporarily present during the works] and all without the necessity to approach the LVT (First Tier Tribunal) for a dispensation for a statutory s.20 – and all as well explained, advised in some detail and agreed by all 9 lessees as an acceptable [foregoing s.20] idea, which saved money [and most urgently time] as, had we not had the benefit of scaffolding in place at a cost of £20,000, scaffolding would have been an additional requirement [cost] for both Water Tank and TVSky install had the work been done outside of our scheduled main works which included scaffolding. Management skills again in evidence I would propose.
Your reference to investing hours of my [our] time to research is frankly, infantile.
The relationship between Mrs Hillgarth and myself is admitted and documented as toxic, as has been her relationships with some other Lessees over the years and indeed [as proved], other Agents. So much so, she banned our Agents disclosing her contact details.
I [we] do not subscribe to your other comments [such as: they do not care for sudden surprises, changes of course or inexplicable savings], being gossip and tittle-tattle, perpetrated by Mrs Hillgarth in her continued retribution against MHML and probably because she was requested to comply with her lease covenants and other points of contention attempting to promote her own requirements for Mitre House whilst not a live- in lessee but one that was following a separate agenda as that of a sub-letting lessee. A very sensitive issue with Mrs Hillgarth as can be seen from correspondence with our previous agents, let alone MHML and notably ignoring two relevant lease covenants regarding sub-letting (requiring permission and full carpeting to sub-let).
I think torrents of abuse would need clarification and is denied. As stated previously, after three years attempting to comply with our Head Lease and attempting to stay within an affordable budget for the Interior/Exterior Works in 2014, frustrations abounded eventually towards, as I have stated previously, mid to late 2014 when Mrs Hillgarth was at her most disruptive and antagonistic canvassing other lessees with misinformation.
As you know, you are not allowed to carry on a property management or any other