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certi/ic¢te o/ coTitp[etioTi
TERRITORT MANAGER DEVELOPMENT PROGRAM
Beitknownthatallindividualswhohavesignedthisdocument
make a commitment to do the following:
*Redefinewhattheydo...toservecustomersbetter
*Alwayshavea"customerdriven"attitude
*Keeplookingforthe"1000'soflittlethings"
* Listen to customers better
* Measure service "excessively"
* Respond quickly to customer input
* Live the service message daily
Having mastered these steps, the following individual is now
officiallyrecognizedas
TERRITORY MANAGER
Chevron USA Inc.
Managers in their Commitmeri,I to Se'rijtce Excellence.
