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DEVELOP AN IMPLEMENTATION STRATEGY STEP FOUR

A multi-channel service delivery model could include:

 Traditional service channels such as fixed and mobile service points that provide face-to-face contact.
 The collocation or clustering of service points in close proximity to each other, including the
establishment of government precincts.
 Mobile-based services and public access points such as kiosks which provide access to the Internet.
 The provisioning of digital channels which leverage on the current roll-out of Broadband across the
country, access to the Internet; mobile digital telecommunication technologies that have become
available and the evolving e-Government maturity models of government departments and agencies.
 The provisioning of subsidised public transport to assist people living in very remote areas to access
government services which are located in central locations.

https://online.natis.gov.za

Improve the capacity of existing service points

Improve the internal capacity of existing service points by implementing the capacity standards of
your department, for instance, by improving infrastructure, staffing capacity as well as the efficiency of
processes to improve turnaround times of transactions. By improving such capacity your department
could provide better quality services, thereby improving access to its services.

Consideration should, among other things, be given to possible funding constraints in relation to the filling
of posts and the needs and preferences of staff that are deployed to service points, especially in remote
areas where there is little economic and social activity. The availability of suitable staff accommodation
and basic amenities should also be considered.

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