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UNIT OF COMPETENCY: SOLVE PROBLEMS RELATED TO WORK
ACTIVITIES
UNIT CODE : 500311112
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to solve problems in the workplace including
the application of problem solving techniques and to
determine and resolve the root cause of problems.

ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Identify the problem 1.1. Variances are identified from normal operating
parameters; and product quality
1.2. Extent, cause and nature are of the problem
are defined through observation, investigation
and analytical techniques
1.3. Problems are clearly stated and specified

2. Determine 2.1. Possible causes are identified based on
fundamental causes experience and the use of problem solving
of the problem tools / analytical techniques.
2.2. Possible cause statements are developed
based on findings
2.3. Fundamental causes are identified per results
of investigation conducted
3. Determine corrective 3.1. All possible options are considered for
action resolution of the problem
3.2. Strengths and weaknesses of possible options
are considered
3.3. Corrective actions are determined to resolve
the problem and possible future causes

3.4. Action plans are developed identifying
measurable objectives, resource needs and
timelines in accordance with safety and
operating procedures

4. Provide 4.1. Report on recommendations are prepared
recommendation/s to 4.2. Recommendations are presented to
manager appropriate personnel.

4.3. Recommendations are followed-up, if required

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TR – Programming (Java) NC III Promulgated - December 2013