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RANGE OF VARIABLES

                          VARIABLE                                      RANGE
                   1.  Appropriate sources       1.1.  Team members
                                                 1.2.  Suppliers
                                                 1.3.  Trade personnel
                                                 1.4.  Local government
                                                 1.5.  Industry bodies

                   2.  Medium                    2.1.  Memorandum
                                                 2.2.  Circular
                                                 2.3.  Notice
                                                 2.4.  Information discussion
                                                 2.5.  Follow-up or verbal  instructions
                                                 2.6.  Face to face communication

                   3.  Storage                   3.1.  Manual filing system
                                                 3.2.  Computer-based filing system
                   4.  Forms                     4.1.  Personnel forms, telephone message forms,
                                                       safety reports
                   5.  Workplace interactions    5.1.  Face to face
                                                 5.2.  Telephone
                                                 5.3.  Electronic and two way radio
                                                 5.4.  Written including electronic, memos, instruction
                                                       and forms, non-verbal including gestures,
                                                       signals, signs and diagrams

                   6.  Protocols                 6.1.  Observing meeting
                                                 6.2.  Compliance with meeting decisions
                                                 6.3.  Obeying meeting instructions


























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                 TR - COMPUTER SYSTEMS SERVICING NC II                                          Amended - December 2013
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