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EVIDENCE GUIDE

1 Critical aspect of Assessment must show that the candidate:
competency 1.1 Carried out work in accordance with the company’s
standard operating procedures
1.2 Performed task according to specifications
1.3 Reported defects detected in accordance with
standard operating procedures
1.4 Carried out work in accordance with the process
improvement procedures

2 Underpinning 2.1 Relevant production processes, materials and
knowledge products
2.2 Characteristics of materials, software and hardware
used in production processes
2.3 Quality checking procedures
2.4 Workplace procedures
2.5 Safety and environmental aspects of production
processes
2.6 Fault identification and reporting
2.7 Quality improvement processes
3 Underpinning skills 3.1 Reading skills required to interpret work instruction
3.2 Communication skills needed to interpret and apply
defined work procedures
3.3 Carry out work in accordance with OHS policies and
procedures
3.4 Critical thinking
3.5 Solution providing and decision-making

4 Method of The assessor must select two of the following to
assessment objectively evaluate the candidate:
4.1 Observation and oral questioning
4.2 Third party report
4.3 Portfolio
4.4 Practical demonstration
5 Resource implication 5.1 Materials, software and hardware to be used in a real
or simulated situation
6 Context of 6.1 Assessment may be conducted in the workplace or in
Assessment a simulated environment

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013