Page 93 - Global Maintenance Standard - NE_VOct 2020

8.0 People

The Engineering Director (or equivalent) must:

Ensure that safety is taken into account at every stage of the vehicle maintenance and servicing
process to ensure that no new risks are introduced and that all safety requirements will be delivered.
E
nsure that the tools and equipment required for carrying out servicing to the required standards are
provided.
Ensure there are robust processes in place to ensure compliance with environmental requirements.
Ensure that any employee, or any contractors sourced to maintain or carry out servicing on vehicles,
are trained and competent.
Ensure Engineering Managers and supervisory staff are aware of the need for robust workshop
planning and effective use of workshop resource.
Ensure Engineering Managers and supervisory staff, have the competence and authority to remove
vehicles from service where required.
Ensure Engineering Managers are aware of the requirements and the responsibility for reviewing all
defects identified on services prior to releasing the vehicle for service.
Ensure Engineering Managers are aware of the requirements and the responsibility for signing off
vehicles as roadworthy following any service.
Ensure there is a robust process to communicate and update critical information regarding service
content.

Engineering Manager (or equivalent) must:

nsure that all engineers who are required to undertake vehicle servicing are trained and competent to
E
do so.
Ensure there is a process to monitor and audit the vehicles servicing process on a regular basis to
ensure all aspects of this Global Standard, and local policy, are met.
Ensure all required tooling and equipment is provided, maintained and calibrated where required.
Ensure Engineering Supervisors are aware of the requirements to service vehicles on tie and according
to the servicing plan.
Ensure Engineering Supervisors are aware of the requirements and the responsibility for reviewing all
defects identified on servicing prior to releasing the vehicle for service.
Ensure Engineering Supervisors are aware of the requirements and the responsibility for signing off
vehicles as roadworthy following a pre-use check

The Engineer´s line manager must:

The engineer´s line Manager will be held accountable for ensuring Engineers have the
necessary training, experience and currency to meet the legal requirements as well as those in the
Group Maintenance Standards and policies, and that this documentation is maintained and
completed. Failure to do so will be dealt with in accordance with the company’s progressive
discipline policy and serious failings may be considered as gross misconduct.

Global Maintenance Standard: Vehicle Servicing 12