Page 38 - ITM Employee Handbook September 2020

3.6 PROFESSIONAL CONDUCT

We have a clear expectation that whilst you are employed by the Company, you will not engage in any
activity that might compromise our reputation in any way. You are expected to deal with all our
customers, clients and fellow employees in a courteous and professional manner at all times.

3.6.1 ITM Tech Code of Conduct
The following outlines the expectations and requirements the employer places on its employees. For
their part, the employer will treat all employees with courtesy and respect.

Employees shall:
• Recognise at all times that they represent the client and should do so in a calm, courteous and
transparent manner.
• Be required to maintain proper standards of appearance while on duty.
• Complete the required tasks promptly, and diligently, unless there is due and sufficient reason
not to.
• Remain at their place of work at all times unless permission to leave is granted or there is
sufficient cause.
• Ensure that all oral or written statements made by them of whatever description are true,
legible and accurate.
• Maintain carefully all documents and ensure that any alterations, disposal or erasure of
documents is carried out only with proper authorisation and signature.
• Maintain confidentiality on any matter relating to the employer or its clients, either past or
present.
• Maintain a high level of personal integrity and be scrupulous in accounting for all property
received in connection with the employer’s business.
• Extend courtesy to persons encountered in the course of their work, ensuring that any
exercise of authority, is only that required in connection with the employer’s business.
• Ensure that any actions taken by them are such as not to bring discredit or doubt on the
employer, the client or fellow employees.
• Wear the employer’s uniform if required and use his equipment and identification only with
the employer’s authority.
• Ensure that they are not under the influence of or consume alcohol or restricted drugs whilst
at work.
• Immediately notify any conviction for a criminal offence to the employer.
• Immediately notify the company if a court summons requires attendance at a court,
either as a defendant or as a witness
• Not allow unauthorised access to the employer’s premises
• Ensure that they use the employer’s equipment or facilities only with authorisation.

In addition to the Code of Conduct, employees should adhere to the following guidelines:
• When engaging clients, their employees and associated contractors a respectful and
professional tone should be maintained at all times. Shouting and foul or abusive language
are to be avoided.
• Employees must encourage and support new and younger employees, in particular
apprentices who have recently joined the organisation.

• Employees are expected to work and interact with all employees of the company in a
harmonious and cooperative manner.

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