Page 7 - english
P. 7

5 Lesson 5

Internet connection problems & solutions

         Troubleshooting process ‫عملية استكشاف الأخطاء وإصلاحها‬

     1- Identify the problem Is it a hardware or software problem.
     2- Think about and plan might solve the problem.
     3- Try the potential solutions.
     4- Which solution worked?
     5- If you don’t find a solution, ask your teacher or a member of your

        family for help.

        Common computer problems and possible solutions

         Problem                       Possible solution

Computer slows down when      1- Restart your computer
       opening an app         2- Check app updates
                              3- Delete unwanted apps
    Browser running slow
                              1- Check Wi-Fi signal
   No internet connection     2- Update apps

      Slow to download        1- Check Wi-Fi signal
                              2- Check that the router is connected
                              3- Restart router
                              4- Try a new ethernet cable
                              Contact your ISP

                              1- Restart computer and router
                              2- check internet speed

                           7
   2   3   4   5   6   7   8   9   10   11   12