Page 5 - Happy Work Anniversary_Neat

R Fêtes ‘05
É

Aperçu de nos
stratégies
pour les
Fêtes 2005
Les démarreurs
PUISSANTS
saisonniers
Quels sont
les éléments
essentiels de
novembre et de
décembre?

M.A.P.

Management Action Planning

DOR
DIVISION OF RESPONSIBILITIES
TEAM BRAND EXECUTION
PLANNING AND COMMUNICATION VISUAL MERCHANDISING SUPPLIES
(Be transparent & be consistent)
• Ensure Visual Must training is complete.
• Complete monthly store orders & ensure
JUNE • Plan using Habits for Effectiveness. • Communicates with Regional store is always stocked.
Merchandiser.
• Execute DOR.
• Share plans, priorities and expectations.
• Organize daily communications. • Communicate visual updates. POP
• Complete POP checklist.
• Plan & execute visual directives & POP.
• Ensure Policy and Procedure compliance. • Ensure effective scheduling for visual tasks. • Order missing or damaged POP.
• Provide timely feedback.
• Encourage ideas and feedback. • Complete visual checklist after setups. • Stage POP as per standard.
• Hold quarterly connects. • Follow up on IBC tasks. • Purge POP as per standard.
• Ensure PMDs are completed & correctly
• Celebrate achievements.
merchandised at all times. QUICKFIND/BOPIS
MANAGE EXPECTATIONS • Ensure necessary supplies are
(Promote a positive work environment) MERCHANDISE MAINTENANCE always in store.
• Focus on Customer Centricity and offering • Manage backroom organization standards. • Follow process guidelines at all times.
seamless Omni shopping experience. • Implement Crack and Sort. • Ensure cash/QF desks are maintained
• Make sure the right SL behaviours are • Make sure replenishment is done. & neat.
being demonstrated. • Ensure effective scheduling for shipments.
• Analyze reports: • Ensure SL prioritizes high traffic areas to LP/HS/COMPLIANCE
* Determine root cause. ensure their maintenance. • Lead LP awareness with store team.
* Set SMART goals to drive results. • Direct all actions to ensure productivity • Ensure compliance to achieve shrink goal.
* Communicate and follow up. & efficiency. • Keep LP Centre up to date.
• Promotions: • Follow up on LP audit actions.
* Plan for maximum sales potential. SOCIAL MEDIA/COMMUNITY • Ensure write offs are completed daily.
* Ensure POP is in place. • Make sure team is aware of all postings. • Ensure proper clean up after visual
• Ensure POP/marketing supports what is on changes.
STOREFORCE social media daily. • Ensure first aid kit is stocked at all times.
• Verify employee records & availability • Focus on driving CRM.
are updated. • Be aware of events in your community that RSVP/BOOXI
• Schedule optimum coverage. may impact your customers & us. • Ensure store team generates appointments
• Maximize and protect peak periods. for a successful event.
• Manage hours to a maximum of KNOWLEDGE/PROS • Ensure all required transaction data is
100% of chart. • Ensure team understands current launch. entered into Booxi for tracking/evaluation.
• Assess StoreForce reports. • Make sure team has completed all required • Take learnings & apply to next event.
• Execute actions from Store Audit. Campus training.
• See that team consistently completes WEEKLY MAINTENANCE
RECRUIT/TRAIN Try-On sessions to successfully sell. • Ensure cleaning & maintenance schedule
• Network. • Ensure FA Team gets regular feedback is followed to create safe & neat place
• Ensure store is fully staffed at all times. from SL and SM assessments. to work & shop.
• Arrange for job postings. • Verify that Product Pros are influencing
• Interview, hire, onboard. store team to drive sales. PERSONALIZATION
• Use Situational Leadership. • Ensure follow through/compliance with
• Use Learning Journeys and training plans. personalization initiatives.
NPS 1999
• Coach SLs to deliver service expectations.
• Get insights on detractor comments to
learn where to put focus.
TO
V.5—10/2019 2019