Page 10 - Peak Period Planning Document-ENGLISH - 2019_Neat
P. 10
PRODUCT
QUICKFIND
BEST PRACTICES
1. Take into account the availability of potential candidates when hiring for 7. QuickFind orders should not be processed during peak segments unless
peak periods to properly respond to your QuickFind needs (early morning, there is a dedicated employee scheduled in non-selling hours. Refer to the
day, evening). Remember that it will take at least 2 weeks for a new Habits for Segment Leaders tool for tips on how to recognize when a non-
employee to familiarize themselves with the system. peak segment changes to a peak segment.
2. Assign key associates to the QuickFind station; those who are familiar with 8. Ensure that all orders are completed by the end of each day (even on the
the store’s inventory and who are experts in pick-pack-ship. weekend).
3. Ensure that the QuickFind associates have completed the e-learning 9. If there is no Canada Post pickup on a given day due to a holiday, keep all
QuickFind training - suggest that it be reviewed again as a refresher if it orders and the manifest for the day together in a clear plastic bag.
has already been seen.
10. Remember to order enough QuickFind supplies to cover the peak period.
4. The SL should NEVER be assigned to the QuickFind station, an At holiday, refer to the Supply Order deadline communicated by Head
employee should be assigned to process orders. Office.
5. During peak periods, plan to have an employee in early morning (before 11. Keep your QuickFind supplies in a dedicated area of your backroom.
opening). To improve efficiency, have this employee pick items (not
pack). Plan an employee to pack as many of the earlier picked orders as 12. Employees assigned to complete orders should be coded as non-sale/
possible prior to manifesting (midmorning and near the end of day). This QuickFind.
is especially effective after an in-store or online event (Black Friday, Cyber
Monday, free shipping, Power Lunch, Night Owl, etc.).
6. Extended shifts after mall hours must be validated with the mall to ensure
that access in/out of the mall will be available.
