Page 18 - Peak Period Planning Document-ENGLISH - 2019_Neat

PRODUCTIVITY

LINE
LEADERSHIP WHAT IS IT?

During the year most stores line their customers up in
“Box Office” lines, meaning lines naturally line up in
front of operating cash registers and customers tend
OPTION - 2 LINES OPTION - 1 LINE to queue themselves.

During peak, we want to be much more mindful
CASHDESK CASHDESK about how we ask customers to queue. We want to
create something called a “bank line” where we snake
customers around accessory fixtures to create an
“S” and the line feeds all available registers. This will
ensure there is no slow or fast line, just one line that
speeds up the transaction experience.

LINE-UPS AT THE CASH DESK

• Adjust quantity of multis and their positioning
space allocation based on your store’s
configuration and inventories.

• Create an effective shopping flow for the
customer to find what she is looking for and
optimize unit per transaction (UPT).
- NAVIGATION
• Use multis and queue barrier units to facilitate
line-ups. Position them to create clear paths so
customers know where to go.