Page 2 - Penningtons Shine Onboarding

Shine - Training Agenda

Module and Topics E-Learning type Timeline

Creating the Mindset – Module 1
• Exceptional Service videos • Videos 5 minutes
• Penningtons ICON • EL – L1 – with voiceover 5 minutes
• Brand Platform • EL – L1 – with voiceover 10 minutes

Be a Customer – Module 2
• Salesfloor activity • Choose and Try-on clothing and experience our 30 minutes
service in each zone
• Training checkpoint • Discussion with Trainer 5 minutes

Introducing SHINE – Module 3
• 3 Pillars • EL – L1 – with voice 10 minutes
• Golden Rules • EL – L1 – with voice 10 minutes
• Connecting the Dots • Activity 5 minutes

• 4 Shining moments • EL – L1 – with voice 10 minutes
• Living SHINE – applying the behaviours • Live Activity – job shadow 60 minutes
• Training checkpoint • Discussion with Trainer 10 minutes

Time to Shine – Module 4
• Putting it all together • Wrap-up with Trainer 5 minutes
• Gameshow Quiz • Activity 10 minutes