Page 7 - Peak Period Planning Document-ENGLISHV2
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ORIENTATION CHECKLIST: ATTENDANCE & PUNCTUALITY:
Complete paperwork and start employee file Register employee on StoreForce
Provide overview of role & responsibilities Where work schedule is posted
Availability contract Responsibility of employees to check their schedule
Let’s talk Importance of arriving 10 minutes before shift
Employee discount Breaks
RCL Forum How to request time off using StoreForce
Blackout dates
LOSS PREVENTION: Calling in sick
Lockers/locks
Bag checks P.O.S & E-COMM:
Gift cards
Clocking in/out
CRM & Customer Loyalty
P.O.S passwords
E-Comm policies and procedures
Refund/Exchange and Price Adjustment policy
Store order
Code word/burning techniques
Zoning TRAINING:
Review the BRAND values, vision, and mission
PAYROLL: Facilitate customer service model
Epost sign up Dress code
Payday calendar All brand videos and PK for current season
KEEPING A #POLISHEDCOOL STORE:
EMPLOYEE NAME: Replenishment
Visual guidelines
MANAGER'S SIGNATURE:
Marketing
DATE: Cleaning
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