Page 2 - M1 & M2 - Opening & Closing Procedures (Printable Guide)
P. 2

The following training activities are to be completed with trainer guidance :
          Identify tasks and processes outside of POS procedures that are completed in the AM & PM and
          demonstrate using the right tools




          OPENING PROCEDURES [AM]

          [OUTSIDE OF POS FUNCTIONS]


          STORE WALKTHROUGH [signage, replenishment, lighting, merch maintenance]

                  TOOLS TO BE USED

                  • Current Visual Guide, including marketing/signage plan
                  • Current Promotional Memo
                  • POLICY 9000 - to be reviewed in its entirety with the trainee
                  • Visual Standards Manual

                  TRAINER TO START AT THE FRONT OF THE STORE AND WALK THROUGH ALL ZONES
                  REFERENCING THE STANDARDS :
                  • Signage based on current promos - use current visual guide including marketing/signage and current
                  promo memo
                  • All lights working and positioned correctly – refer to Visual standards specific to lighting guidelines
                  • Product maintenance and mannequins – refer to current Visual guide and standards
                  • Checking appropriate fixture capacity - refer to Visual standard
                  • Cleanliness of floors, bathrooms, fitting rooms – refer to closing cleaning checklist for what should have
                     been completed the night before
                  • Create list of tasks and delegate appropriately with assigned timelines using AAG
                     ***how to complete AAG is included in OSL training
                  • Daily envelope audits – demonstrate and reference POLICY 9100



          CLOSING PROCEDURES [PM]

          [OUTSIDE OF POS FUNCTIONS]


          START AT THE FRONT OF THE STORE AND WALK THROUGH ALL ZONES REVIEWING OUTSTANDING
          TASKS TO BE COMPLETED TO ENSURE WE ARE STORE READY FOR THE NEXT DAY

                  REFER TO THE FOLLOWING TOOLS
                  • POLICY 9030 - to be reviewed in its entirety with the trainee



                  FINAL WALK-THROUGHT OF THE STORE TO BE COMPLETED WITHIN THE LAST HOUR
                  OF BUSINESS IN ORDER TO PREPARE THE CLOSING TASK LIST
                  • Look for cleanliness : vacuum, spot mop, windex, fitting rooms, bathrooms
                  • Ensure cash desk and QF supplies are full
                  • Ensure product presentation is full and up to Visual standard
                  • Review tasks not completed from the day and transfer to next day AAG
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