Page 23 - QuickFind Ref.Guide_V2

SUPPORT

CONTACT YOUR DSM WITH...
• Any questions regarding the QuickFind process and operations.

CONTACT CUSTOMER CARE WITH...
• Questions regarding the order that the customer may be facing. For example, issues with the
promotions/discounts.
• Missing information to process the order. For example, no name, missing postal code, etc.
• Fraudulent/odd orders and questions surrounding whether they should be fulfilled or not. For
example, if a customer ordered 50 pairs of the same item.
• Undeliverable package returns from Canada Post (orders that could not be delivered to the cus-
tomer) - detailed process in eLearning 3.2 Undeliverable Package Process.

CONTACT ITSG WITH...
• Issues with physical equipment and hardware (laptop, printer, scanner).
• Wifi issues. For example, if you cannot access the QuickFind login page.
• Order status issues - if an order status is not changing or is «stuck».
• Printing issues: if you cannot print pick lists, manifests, or shipping documents. Additionally, if
you need to print the manifest from a previous day.
• For requests to «opt-out» due to emergency scenarios, like power failures.

Non-Urgent issues to be sent via email based on support model
to:
Customercare@reitmans.com
ITSG@reitmans.com

Non-authorized returns to be reported in ThinkLP

Contact 1-800-561-6870 and follow menu options to
be directed to either ITSG or Customer Care.

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