Page 23 - QuickFind Ref.Guide_V2
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SUPPORT


                  CONTACT YOUR DSM WITH...
                  •  Any questions regarding the QuickFind process and operations.

                  CONTACT CUSTOMER CARE WITH...
                  •  Questions regarding the order that the customer may be facing. For example, issues with the
                     promotions/discounts.
                  •  Missing information to process the order. For example, no name, missing postal code, etc.
                  •  Fraudulent/odd orders and questions surrounding whether they should be fulfilled or not. For
                     example, if a customer ordered 50 pairs of the same item.
                  •  Undeliverable package returns from Canada Post (orders that could not be delivered to the cus-
                     tomer) - detailed process in eLearning 3.2 Undeliverable Package Process.

                  CONTACT ITSG WITH...
                  •  Issues with physical equipment and hardware (laptop, printer, scanner).
                  •  Wifi issues. For example, if you cannot access the QuickFind login page.
                  •  Order status issues - if an order status is not changing or is «stuck».
                  •  Printing issues: if you cannot print pick lists, manifests, or shipping documents. Additionally, if
                     you need to print the manifest from a previous day.
                  •  For requests to «opt-out» due to emergency scenarios, like power failures.





                                                   Non-Urgent issues to be sent via email based on support model
                                                   to:
                                                                Customercare@reitmans.com
                                                                     ITSG@reitmans.com


                                                   Non-authorized returns to be reported in ThinkLP





                                                   Contact 1-800-561-6870 and follow menu options to
                                                   be directed to either ITSG or Customer Care.












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