Page 2 - In-Store and Curbside Pick Up Job Aid

IN-STORE & CURBSIDE PICK UP
Startup Checklist for Store Managers

General Housekeeping

Make sure you have all the necessary supplies for when In-Store & Curbside Pick Up begins.

☐ 1. Bags

☐ 2. Printer supplies & paper (toner, extra drum)

☐ 3. Waybill pouches

☐ 4. Security Vest for Curbside deliver.

☐ 5. Validate Curbside location at your shopping/power center, both during the day and early
evening to ensure it is well lit, and let your DSM know where it is and that it is sufficiently lit,
via email.

Fitting Room Preparation

This is only required if you are using a fitting room to store pick up orders. You should assemble and
install the fixture before or after opening hours. It will take approximately an hour, and you will
need 2 people to complete the task. If you have any questions, contact Store Planning.

☐ 1. Review the plan, photos, and guidelines provided.

☐ 2. Determine timing of install and gather required tools.

☐ 3. Receive fixture/system and ensure it is not damaged.

☐ 4. Install fixture/system following instructions provided.

☐ 5. Once installation is complete, take a photo and send it to your DSM.

Customer Experience Model

RW & Co:

REAL Document August 2020.pdf

Penningtons: As the customer Experience Model is currently being rolled out, please contact your DSM
for more information on this.
Reitmans:

Reitmans Customer Journey 2021

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