Page 15 - PeakPeriodPlanning_EN

GROUP
SELLING

We want to offer some tips on how to
turn up the volume when dealing with
crowds of customers. During the year,
we speak at a volume level of 4 with WHILE WE NEVER WANT TO
our customers in each moment and we
can make the store feel intimate and BE LOUD OR OBNOXIOUS, WE
service very personal. When dealing
with extra large crowds, we need our DO WANT TO BE PRESENT
employees to grab attention, greet
crowds and welcome them to the store
and offer directional feedback, price and AND AVAILABLE AND
promotion updates and let customers
know how to find help (if they need it). SOMETIMES WHEN A ZONE

IS FILLED WITH CUSTOMERS,

WE NEED TO BE A LITTLE BIT

LOUDER AND PRESENT TO

HELP THEM FIND THEIR WAY.

WATCH THE VIDEO!

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