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3: ICT Support and DIY Solutions

Please note that while much of this advice is applicable to Havering employees working remotely
in any scenario, this guide has been produced specifically in response to the COVID-19 crisis. As
such, some of this advice may not apply at other times.

For advice about working remotely at any other time, please contact the Smart Working Team at
SmartWorking@Havering.govuk

Accessing the Havering Network Remotely

This section provides advice on how to on which you can approve or deny the RAP

access the Havering network while working request.
remotely. This includes access to Havering
emails, Skype for Business and Shared To do this:
folders for the following reasons:” 1. Go to https://aka.ms/mfasetup and log
• If you are working from a council provided in using your Havering Council email and

password.
device

• If you are working remotely on a laptop 2. If you have a personal Microsoft account

provided to you by Havering Council you can in use on your home PC, your details may
skip the rest of this section. To access the automatically appear when trying to login.
Havering network you simply need to log in If this happens, click More choices >
to your laptop as you would while in your Use a different account and enter your
office. LBH login details.

• If you are working from your personal 3. If this is the first time you’ve used the MFA

site, enter your phone number, and select
device Send me a code by text message > Next.
• If you are working from a personal PC or

laptop you will need to use the Remote 4. Enter the code from the text message you
Access Portal (RAP) to access the Havering receive, then click Verify. You should receive
network. This is done by registering for a ‘verification successful’ message.
Azure MFA. If you are already set up on Click Finished.
Azure MFA, skip to Logging in to the Remote 5. Ensure you have at least two 2FA methods
Access Portal for guidance. setup as a fall-back.

Getting set up on RAP To set-up the smartphone app:
• If you haven’t already been set up on RAP, • Click Set up Authenticator app and follow

you will need to register for Azure MFA the instructions that appear to complete
and choose how you want to authenticate the process.
e.g. receive the code via a text message • If you have any issues scanning the

or download an app to your mobile phone

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