Page 62 - e-Modul Bhs INggris MPK

Chapter 13

Topik 12. Expression of complaining, expressing an apology and
expressing apologetic response

1. Learning Outcomes

After learning the topic:

The students are able to listen to and understand the conversation
containing some language functions, such as complaining, expressing
an apology, and expressing apologetic response

2. Material

Expressing An Apology
Example: I’m sorry to trouble you
I’ve come home here to apologize
I’m very sorry about that
I’m terribly sorry
Please forgive me for………. (V-ing)
I’ve to apologize for …….. (V-ing)

The answers: -Don’t worry - It doesn’t matter
-forget it -never mind
-no problem -that’s O.K/ That’s allright

Complaining
A direct complain in English often sounds very rude indeed. To be polite we
usually ‘break it gently’ and use expression like these before we actually come
to the point.
• I’m sorry to bring this up, but..
• Look, I’m sorry to trouble you, but..
• I’ve got a bit of problem here, you see…
• I’m sorry to have to say this, but…
• I wonder if you could help me.
• Look, I’m sorry to bother you but…
• There’s something you could help me with
• I hate to have to say this, but…

Apologetic response
It is often not enough to just say ‘sorry’. You may need to apologize more
profusely like these:

Oh dear, I’m most awfully sorry
I can’t tell you how sorry I am

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