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training course is done they can then act as online mentors, assisting their delegates
to put into practice what they learned on the course.

The SofTools Integrated Performance Support System (iPSS) is a Web-based
system that enables business teams to apply best-practice methods consistently –
such as business planning, risk management, or critical decision-making.

The iPSS is seen as a ‘virtual business coach’ in that it will:

• teach the user about new techniques;
• provide interactive templates for completing the task;
• enable users to learn from each other and from the past; and
• give senior managers greater visibility and control across remote or virtual

teams.

In the current economic climate, some would say that iPSSs are no longer optional
for survival – they are a must-have. By licensing the iPSS to leading training and
consulting companies, the platform is used to address a variety of key issues cur-
rently facing modern businesses: ‘how to make the sales force more effective at
planning campaigns’, ‘how to monitor and control operational projects’, ‘how to
increase profit awareness at all levels of staff’, and so on without limit.

The iPSS consists of:

• Processes and tools – structured templates reflecting client specific processes.
• Online coach – online self-paced learning environment – ‘learning-at-the-point-

of-doing’.
• Experts – access to the ideas and insights of internal experts.
• Forum – open discussion of ideas relating to projects, teams or competency

areas.
• Knowledgebase – visibility and retrieval of real project or case files – both cur-

rent and historic.
• Portfolio status – production of key management reports covering individual

and team performance.