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General Information

This page contains information on some of our most frequently asked customer INK, COPY & PRODUCT COLOR CHANGES
questions. For a complete list of up-to-date information, please visit our website at Ink Color Changes: $20.00(G) /color change (minimum 50% 1st column quantity)
www.starline.com or contact our customer service team. Copy changes: $40.00(G) /copy change (available for minimum 1st column
quantities only). Product color changes: No add’l charge (available for minimum
1st column quantities only)
RANDOM SAMPLES
Email: samples-ca@starline.com OVER/UNDER RUNS/EXACT QUANTITIES
Cutoff Time: Requests received by 11:30AM EST ship same day. Please specify Exact Quantity Fee: $20.00(G)
shipping method. Due to the nature of the manufacturing process, we reserve the right to under
Pricing: Sample pricing varies and is subject to change. Visit www.starline.com or over ship an order by 5%. If you require exact quantities, please add an exact
General Info > Sample Policy for a complete list of current pricing and products that quantity fee to your order. Exact quantities are available on one (1) color orders
ship blank by default. Most random samples are printed with a logo selected by that do not exceed 1,000 units. Note: Products valued at $29.99(C) or higher will
our art dept. Some samples (including select name brands) ship blank by default. automatically ship exact quantities.
If a random logo is required on an item that normally ships blank, please specify
that you would like the sample printed on your purchase order and please allow an LESS THAN MINIMUM
additional 5 business days to process the order. Random samples of Black Clover Less Than Minimum: $40.00(G)
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are not available. Apparel & gloves are stocked in one size only. Please order blanks The absolute minimum order is 50% of 1st column quantity and is limited to one (1)
if a variety of sizes are required. color/ location imprint only.
BLANK SAMPLES REPEAT ORDERS
Email: samples-ca@starline.com Please furnish our original acknowledgment order number as well as your purchase
Cutoff Time: Requests received by 11:30AM EST ship same day. Please specify order number. Set-up charge waived for exact repeats on all other imprint methods if
shipping method. the previous order was done within the previous 24 months. All other charges apply
Pricing: Sample pricing varies and is subject to change. Visit www.starline.com (i.e. PMS colors, running charges, etc). Files and artwork will be saved for 24 months.
General Info > Sample Policy for a complete list of current pricing.
Limit 3 blank samples per item. “BLANK SAMPLES” must be marked clearly on RETURNS & CANCELLATIONS
your purchase order. If not specified, random samples will be shipped. Blank All claims must be submitted in writing within 30 days of receipt of goods.
samples are not returnable. Merchandise will not be accepted without prior authorization and a return number
issued by the factory. Goods must be returned within 2 weeks after authorization is
given or the claim will be voided. No credit will be issued if product was not used
SPEC SAMPLES in its normal course. To cancel an order before production requires a $25.00(G)
Email: OrdersCA@starline.com cancellation fee. To cancel during production, order will be billed for cost of labor
Pricing: Spec sample pricing varies and is subject to change. Visit www.starline. and materials, in addition to cancellation fee. All cancellations must be authorized by
com General Info > Sample Policy for a complete list of current pricing. factory and received in writing.
Limit 3 spec samples per item. Set-up charges apply, but set-up is then free with
resulting order. SPEC SAMPLE OFFER APPLIES PRIOR TO RESULTING ORDER SHIPPING
ONLY. Spec samples of Black Clover not available. Orders shipping to Canada are FOB Concord, Ontario (orders shipping to the USA:
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FOB Grand Island, NY.) Orders shipping to Canada via ground or air will be sent via
Purolator unless otherwise specified.
3rd Party Shipping: $5.00(G)/box handling fee for the first 6 boxes. Any ground or air
SELF-PROMOTIONS services other than Purolator will require your carrier’s account number.
Pricing: Spec sample pricing varies and is subject to change. Visit www.starline. Customer Pickup: Starline will hold orders scheduled for pickup on our dock for a
com General Info > Sample Policy for a complete list of current pricing. max of 48 hours. If orders are not picked up within 48 hours of receiving notification,
Set-ups and running charges apply. Limit of third (3rd) column quantity per item Starline will ship and charge applicable freight.
number. Self-promotion discount applies only to the specific product that is International Shipments: $20.00(X) document processing fee. Your Carrier’s account
decorated with the distributor’s logo. Bluetooth and Offshore orders are not number and associated billing address must be provided. Duty, taxes and all other
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applicable for self-promotions. Due to holiday season capacity demands, self- applicable charges will be accessed by your government and are the responsibility of
promotions must be received by SEPTEMBER 30 AND SHIPPED BY OCTOBER 15. the consignee. These charges will be collected at the time of delivery. Goods lost or
damaged after leaving our facilities are the responsibility of the courier.
BLANK PRODUCT DROP SHIPMENTS
Blank product may be purchased at significant discounts. Each product page on Up to 2 Locations: No Charge
www.starline.com lists the blank pricing and printed pricing side-by-side. Blank 3+ (Full Case Quantities - Same Logo): $2.00(G)/location
order requests received by 11:00 AM EST will ship next business day. Please 3+ (Individual Drop Ship - 1 Item Per Address/Box) $3.40(G)/location
specify shipping method. Blank product orders are qualified as orders if they have 3+ (Mix Quantities To Various Locations) $10.00(G)/location
a minimum of 4 pieces per product. Unimprinted Goods: Same parameters as above, must be in case quantities
Drop ship addresses must be received no later than 5 days prior to the scheduled
STANDARD COLORS ship date. Add 1-3 days to standard lead times for drop shipments. If there are more
than 10 drop ship addresses, we require that you provide us with the addresses
• Gold (PMS#871) • Silver (PMS#877) • Black electronically (Excel file format). For your convenience, a template is available on
• White • Red (PMS#186) • Maroon (PMS#194) starline.com under Resources > Tools > Downloads.
• Violet (PMS#2685) • Process Blue • Reflex Blue
• Navy Blue (PMS#282) • Teal (PMS#322) • Light Green (PMS#348)
• Dark Green (PMS#350) • Yellow (PMS#116) • Orange (PMS#021) TRADEMARK USAGE
• Grey (PMS#423) • Blaze Orange Artwork, designs, logos and trademarks imprinted on products in this brochure have
been reproduced only as an example of the quality of imprints available from Starline.
PMS MATCH They are not intended to represent or constitute an endorsement of Starline or its
Silkscreen/Pad Print PMS Match: $35.00(G)/color products by any other company. All copy or other material submitted by the customer
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TruColor PMS Match: Free for use by factory in producing the items ordered will be accepted by factory as being
All colors vary with the printing process (silkscreen, pad print, transfer), the color submitted in full compliance with all applicable laws regarding trademark, service
of the material being printed on, as well as the type of surface (shiny or matte mark, copyright, right of privacy, patent contractual limitations or similar protection.
finish). PMS Numbers are indicated for reference only. They are approximate as
PMS Colors are based upon process printing on white substrate. PATENTS
Products noted as Patented notifies the Industry that Starline is the sole licensee of
SUBMITTING YOUR ORDER one or more North American and International patents on the noted item. Starline will
Please submit your artwork with your purchase order to OrdersCA@starline.com. vigorously defend all patents.
Please reference the purchase order #, distributor name, contact name, email and
phone # if submitting artwork separately. If submitting a “repeat” or “reference PRICING
to” order, please indicate previous purchase order/acknowledgment number. Due to unavoidable manufacturers’ product changes and economic fluctuations in
Artwork supplied which does not meet our specifications will affect your delivery North American currencies, we may be required to make periodic pricing updates
date. Unless otherwise specified, your desired image will be sized to the maximum on our website from those shown in this brochure. We strongly recommend that
imprint area size indicated on the website. you verify price prior to quoting by visiting starline.com and using our price lock
guarantee.
ELECTRONIC PROOF (EPROOF) / PRODUCT PROOF
Electronic Proof (eproof): $6.25(G) SUBSTITUTIONS
Electronic paper proof will be sent within 24-48 hours following receipt of usable Due to unavoidable manufacturers’ product changes and improvements, we
artwork. Production time starts upon receipt of approval (for those orders requiring reserve the right to substitute, at any point in time, products that compare in price
a proof). Total responsibility for design and imprint lies with the buyer when a proof and design for those shown in this brochure.
is approved or if no proof is requested.
Product Proof: $15.00(G) per color/location, plus set-up, product cost and
shipping cost. PAYMENTS
Starline accepts Visa and Mastercard.
Please note: The colors of the products shown in the brochure may vary from actual item color. For true representation we suggest you request a sample of the item.
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