Page 15 - PROFESSIONAL COMPETENCY IMPROVEMENT PROGRAMME 2025 September

CONCLUSION

The Professional Competency Improvement Project offers AMF

Finance an opportunity to transform its workforce into a more
professional, efficient, and customer-focused team. This tailored

programme ensures that AMF achieves both immediate behavioral

improvements and long-term cultural change, strengthening its

market position as a customer-first financial institution.

We recommend initiating this project with a pilot batch of 30 staff

members to ensure immediate implementation and measurable

results. Based on outcomes, further rollouts can be conducted
branch-by-branch.

If you have questions on this proposal, feel free to contact Ms. Aaysha
Farwin at your convenience by email at crm@bimt.lk or by phone at

07777 000 94 We will be in touch with you next week to arrange a

follow-up conversation on the proposal.

Thank you for your consideration,

Aaysha Farwin
Assistant Manager
Marketing & Corporate Relationship.

BIMT CAMPUS l NO. 654, GALLE ROAD, COLOMBO 03. 14