Page 49 - 2022 Risk Basics - Surgical Practice
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SVMIC Risk Basics: Surgical Practice
reschedule, or cancel an appointment via the patient portal. A
team member should promptly review all patient attempts to
schedule, reschedule, or cancel appointments via the patient
portal. Allow the team member to email an acknowledgment
from the practice and a confirmation of the patient’s requested
actions or alternative suggestions.
If the patient portal allows the patient to self-schedule an
appointment, the convenience to the patient should be
weighed against the potential for an urgent condition to go
untreated for an extended period of time. If the patient is
allowed to self-schedule appointments, incorporate language
outlining urgent or emergent conditions which require
immediate care. Outline other conditions when the patient
should not self-schedule and should instead call the office for
an appointment.
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