Page 56 - 2020 Risk Reduction Series Effective Systems_Part 1_Flipbook
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SVMIC Risk Reduction Series: Effective Systems
• If your system allows, be sure to give clear instructions to
the caller to leave his or her name, the date and time, and a
phone number where they may be reached. Further advise
them when they can expect a return call.
• Make sure your machine can accommodate a reasonable
number of lengthy calls.
• Retrieve messages in a timely manner and follow through
on callbacks.
• Save messages and document calls in the patient record.
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