Page 1 - How do I Enter Dispute Codes
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Enter Dispute Codes


        How do I Enter Dispute Codes?



        Overview

        When customers dispute a portion, or an entire receivable item, Compass allows you to flag AR items in dispute
        to qualify past due receivables. The amount in dispute can be tagged with a reason code and date. Disputed
        items are excluded from dunning letters and statements for Grants.


        Navigation


               Navigator > Accounts Receivable > Collections Workbench

        Steps To Be Completed

            A.  Enter Customer Criteria
            B.  Identify the Disputed Item
            C.  Select the Disputed Item
            D.  Input Dispute Details

        Flagging an Item in Dispute

            A.  Enter Customer Criteria








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        1.  Enter SetID.

        2.  Enter Business Unit.

        3.  Enter Customer.

                  This is the customer that called with a disputed item or may have been identified internally as having a disputed item.




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         Emory Confidential and Proprietary           Last Revised on 2/19/2018                 Return to Table of Contents
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