Page 20 - #ElephantinBranch: A Special Report.

Q&A
EFFICIENCIES OVER TIME

"Most obvious value for the Financial Institution is in the cost savings that better efficiencies and space

planning will provide. This can be a significant figure over time."

Mark Charette, Solidus

AUTOMATION WITH UNIVERSAL BANKERS
WHAT IS THE VALUE

OF BRANCH
"Automation of teller transactions with self-service with well trained universal bankers who assist in customer
adoption will reduce overall costs at the branch."
TRANSFORMATION
Marilyn Carpenter, Source Technologies

FOR THE FI?

CONSISTENCY IS PROFITABLE

“Servicing the right channel with the right customer on time all the time drastically improves NPS and CSATs.”
One is able to make better decisions based on segmentation of branch customers."

Sankar Krishnan, Capgemini

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