Page 12 - OWOW Sales Training Guide EN 2025

TROUBLESHOOTING GUIDE
This is a TECHNICAL TRAINING GUIDE for OWOW hot tubs, designed
to equip technicians with the essential knowledge and skills needed to install,
maintain, and troubleshoot the hot tubs effectively.
DIAGNOSTIC AND TROUBLESHOOTING PROCEDURES
COMMON ISSUES AND SOLUTIONS
PUMP NOT WORKING:
❙ Symptoms: Pump fails to start, makes unusual
noises, or loses pressure.
❙ Diagnosis: Check for airlocks, debris
in the pump, or electrical issues.
❙ Solution: Clear blockages, ensure proper
priming, and inspect electrical connections.
HEATER NOT HEATING:
❙ Symptoms: Water does not heat up or takes
longer than expected to reach the desired
temperature.
❙ Diagnosis: Check the thermostat settings,
heating element, and insulation.
❙ Solution: Calibrate the thermostat, replace
a faulty heating element, or improve insulation.
HIGH THD DETECTED:
❙ Symptoms: Excessive noise, component
failure, or decreased performance.
❙ Diagnosis: Check electrical connections and
components for interference or incorrect wiring.
❙ Solution: Ensure equipment is properly
grounded and installed in compliance with CSA
(Canadian Standard Association) and provincial
electrical standards. Replace worn components,
and adjust wiring to reduce interference.
WATER QUALITY ISSUES:
❙ Symptoms: Cloudy water, strange odors,
or difficulty maintaining proper chemical levels.
❙ Diagnosis: Check filtration system, pump flow
rate, and ozone generator.
❙ Solution: Clean or replace filters, ensure proper
chemical balance, and verify that the ozone
system is functioning correctly.
PREVENTATIVE MAINTENANCE AND SERVICE INTERVALS
ROUTINE MAINTENANCE
MONTHLY:
❙ Inspect the water filtration system
and clean filters.
❙ Check the insulation and cover
for wear and tear.
❙ Have your water professionally
tested and adjust/drain as needed.
QUARTERLY:
❙ Have your water professionally
tested and adjust/drain as needed.
❙ Inspect the pump and heater
for performance issues.
OWOW BRAND · Sales Training Guide · International Pool Group 12