Page 18 - WAD Beyond Global September 2018

WAD PERSONALITY

W.A.D. Member John Borland won
THE 2018 IAATI INSURANCE
INVESTIGATOR OF THE YEAR AWARD

Nominations received from Police Officers, Private Investigators,
Insurance Task-forces and Insurance Investigators from up to
71 countries. John is the only sole investigator and youngest
ever recipient of the award in its coveted history. John also
becomes the only investigator outside of USA or RSA to win the
award. Judging criteria included Demonstration of Investigative
Skill, Application of Strategy & Planning, Overall Impression
Nominated by QBE Insurance for Theft & Liability Claim which
resulted in recovery of over a quarter of a million dollars’ worth
of luxury motor vehicles. 2018 IAATI Australasian Branch Awards – Nomination from QBE Insurance

Award Nomination – Senior Investigator John Borland
I am delighted to nominate Senior Investigator John Borland of ISACORP in the category of ‘Insurance Investigator of the Year’. This
nomination is in recognition of professional and extensive investigative actions completed by John which successfully recovered
three motor vehicles (valuing $291,200NZD) stolen in New Zealand and further identified parties culpable for the theft.

The nomination recognises the ability of John in networking and fostering relationships with all interested parties and organisations
associated with the claim which resulted in full recovery of the vehicles, identifying risk issues for the insured to prevent future
loss, establishing third party liability of parties responsible for the theft and completing a comprehensive brief of evidence which
provided evidence for the police to progress criminal proceedings against culprits. This nomination reflects John’s ability to
plan and facilitate a detailed investigative operation, utilise innovative strategies and communicate on multi-levels with various
professionals to ensure the investigation was successful.

Overview
On 26 July 2017, the claimant reported the alleged theft of the above mentioned vehicles from their secured compound located in
the Auckland region. The claimant stated the three vehicles had been stolen on an unknown date between 1 March 2017 and 14
July 2017, the theft was identified only once a request was made for the vehicles to be distributed to another car dealership. Upon
reviewing their fleet and job cards, the claimant confirmed the theft of the three vehicles, subsequently contacting the police and
insurer notifying them of the theft. On 28 July, upon review of risk, I suggested to my claims handler to appoint John to conduct a
full investigation in relation to this matter.

VOI1: $93,650 VOI2: $162,550 VOI3: $35,000
Preliminary Enquiries
During preliminary enquiries, John completed a full review of the claimant policy and insurance history ensuring that our client had
no fraud or risk indicators. His efforts were then immediately drawn to ascertaining points of entry for the theft, CCTV avenues and
scene examinations. I recall being impressed by his urgency with regards to establishing critical CCTV before it was lost due to time
lapse. John’s initial enquiries included the following:
• Scene examination – establishing possible points of entry/exit due to poor CCTV coverage.
• CCTV gathering – Identifying businesses in the area to obtain CCTV for suspect identification and direction of travel for stolen vehicles.
• Policy & History Review – Establishing claims legitimacy from the insured to negate fraud suspicion.
• Operation Order – Develop an operation order and action plan for the overall investigation
16 W.A.D Beyond Global