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Our enhanced associate and store experience is data and drive a deeper level of collaboration with
further complemented by investments we are making supplier partners is critical. We continue to execute
in an interconnected, digital customer experience. merchandising resets, both in-store and online, that
Over the years we have built a market-leading refine assortments, introduce innovative product and
digital experience as we know that customers improve visual merchandising to drive a better
continue to blend the channels of engagement with shopping experience for customers.

The Home Depot. We’ve grown our online sales
by approximately $1 billion in each of the last six
years, and over 50 percent of the time, our customer
chooses to pick up their online order in our U.S.
stores. This is a testament to our interconnected retail We believe that ultimately scale, combined
strategy. In fiscal 2019, we continued to invest in our with a low-cost position, will win in retail, and we
website and mobile applications, improving search intend to deploy and leverage our scale in home
capabilities, site functionality, category presentation, improvement to win with the customer and deliver
product content and fulfillment options. This ongoing exceptional returns to shareholders.”
focus on our digital properties continues to yield
improved customer satisfaction scores, better — Craig Menear, Chairman, CEO and President
conversion and increased sales.

We also continue to lean into our competitive Finally, over the last decade we have invested heavily in
advantage as the number one retailer in product our supply chain network, which has provided significant
authority for home improvement by providing our competitive advantages from both a flexibility and
world-class merchandising organization with the tools productivity standpoint. We continue to invest in this
they need to keep pace with changing customer network to drive further efficiency through additional
expectations. Today’s customer values innovation, automation and mechanization, while also capitalizing
localization and personalization more than ever on the scale this network provides to further extend
before, so investing in tools to better leverage our these competitive advantages. We are investing in