Page 76 - PinPoint Day 3 Training_Google
P. 76
Pinpoint
S A L E S T R A I N I N G - D A Y 3
Before addressing a
customer issue
Do you research! Review the notes in your
customer’s record for a transparent,
comprehensive view of other interactions
they’ve had with your colleagues. This insight
will arm you with the context needed to reach a
resolution quickly, as well as offer guidance into
WHO to send your ticket to.
