Page 31 - PinPoint Day 2 Training_Google
P. 31
Pinpoint
Rapport Building
S A L E S T R A I N I N G - D A Y 2
The Basics
Rapport: A close and harmonious relationship in
which the people or groups concerned understand
each others’ feelings or ideas and communicate
well.
• 99% of the sale is based upon the rapport you
establish with the customer
• It is extremely important to find things that you
and the customer can both relate to
