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PART 1

Verbal communication involves speaking and listening to other
people. In the workplace, it may mean speaking to customers,
talking in meetings, or having a casual conversation with your
coworkers. Good verbal communication is important in the
workplace.

The purpose of verbal communication is to get ideas and
information across to others. Pay attention to the volume of your
voice. Think about your audience. Don't shout if you are speaking to
only a few people. But be sure that a large group can hear you.
Speak confidently and as clearly as possible. Choose your words
carefully. Also, remember that you're not running a race. Don't speak Photo credit and all related images:
too quickly. If you're making a presentation or explaining an ©2015 Jupiterimages Corporation
assignment, pause now and then. This gives others time to think These coworkers need to work
about what you're saying. If you're speaking in a meeting, don't take together effectively. Having strong
over the discussion. Let other people speak, and know that others verbal communication skills is
may ask you to explain what you mean. important.
Likewise, when someone is speaking to you, particularly if that
person is asking you to complete a task, make sure that you understand what is being said. If you are confused
about anything, politely ask the person to explain. One way to do this is to repeat what you believe was said, as
in, "I understand that we're going to improve customer service by asking for customer feedback. Is that
correct?" Asking thoughtful questions will show that you are listening to the speaker. It will also show that you
are interested in your work.

Verbal communication is about listening as well as speaking. Show that you are listening to others by
responding in a way that shows you heard what they said. Take the time to hear people out, and do not
interrupt them. Even if you feel you have a great idea to share, be open to what others have to say.

What if you're having a meeting and someone expresses concerns about your ideas? Answer politely and
thoughtfully. Summarize what has been said to demonstrate that you are listening. You may want to ask the
group for thoughts and suggestions.

An important part of communicating is knowing your audience. You may speak to your coworkers in a more
familiar way than you would speak to newly introduced customers. You may also speak to one coworker
differently than you would to another. In addition, styles of communication among coworkers may vary from
company to company. Remember that every one of your coworkers has a different personality, and every
company has its own culture. You may find, for example, that some supervisors ask for your opinion. Other
supervisors may think that you will express it without being prompted. Observe your coworkers and supervisors
to learn more about them. This will help you communicate with them.
Communication works best when it is pleasant and thoughtful. Always be respectful and polite to everyone at
your workplace. Avoid making jokes that could be hurtful or rude. Be aware that your coworkers may come
from many different backgrounds. Be understanding and open-minded of cultures that are different from your
own.

Finally, remember that your coworkers are the people you see every day. Show that you care about their well-
being, as well as that of your supervisor. Take an interest in your coworkers' lives by making small talk. For
example, you may want to ask a coworker a general question like, "How was your weekend?" Express interest in
company events and projects.

Good verbal communication will help you and your coworkers get more work done. It will also make your
workplace a more pleasant environment for everyone.

PART 2

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