Page 5 - TOIEC-Advanced-Part-5

TOIEC Speaking
Part 5 1

In your response, be sure to

- show that you recognize the problem, and

- propose a way of dealing with the problem.

- Sample Responses -

Your problem is that you have a client that ordered from

you last week and he wanted to cancel his orders and

get a refund but the shipment is already on the way to

his office.

Then, you will have to tell your client that you have a

contract.

You will have to follow what is in the contract and base

the refund on what is agreed on the contract.