Page 5 - JLuis Garcia Operations Management Consultant
P. 5

CASES










                        Situation                                       Customer





       1.- Airfreight headlamps


       to OEMs



       2.- New Plant required                                                  Tier 1


       for Audi Project                                                     Supplier



       3.- OEMs Level 3

       Escalation


       (Action Plan overdue

       for 8 Months)


       4.- Quality Organization                                               Tier 1

       not focused                                                         Suppliers





       5.- VDA C Rating -


       Repetitive


       6.- BMW – Level 3


       Escalation

       Quality Spills
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