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safety & education

Comprehensive CSR Training Program Available

new, comprehensive Customer Service the in-
Representative training program that person
covers both safety and sales training CSR
A is now available from PERC on the training
Learning Center at propane com offered
The program provides an overview of key in recent
concepts for office personnel when handling years
safety related calls or sales calls for residential It helps
properties Having the skill set for both types of sharpen
customer interactions can help to mitigate risk as your questioning skills to uncover the customer’s
well as facilitate a sale true needs, to match those needs with the
The training is broken up into three different right solution, and to be able to effectively
interactive modules They can be used for any communicate the value of that solution You will
new office personnel to learn the basics of also learn to understand the residential market
propane, the benefits of propane in a residential opportunity in your area and how you can use
setting, and how to properly handle the various propane as a whole home solution
safety related phone calls It is also a great Office Personnel- Safety Basics Introduction:
refresher, as the benefits of propane have When a customer calls with a safety concern, do
expanded over the years you know how to handle it? In this course, you
Expanding Residential Sales Through will learn the critical goals of the safety mission,
Customer Service: This module was honed from gain a basic understanding of the fundamentals
of propane, and understand how to promote
WORLD CLASS PERFORMANCE customer satisfaction while resolving safety issues
FROM AMERICA’S This 15-minute course is a quick introduction to
INDUSTRY LEADER the concepts of safety that is suitable for any
PRODUCTS: person who answers the phone
• New TRANSPORT TRAILERS Handling Safety- Related Phone Calls:
• New BOBTAILS
• New BULK STORAGE TANKS This hour-long course is intended for CSRs
Ask about availability of who will be responsible for handling calls from
used or refurbished
transport trailers and bobtails customers with safety concerns In this course,
several different types of issues are modeled to
SERVICES: distinguish between correct and incorrect ways
• Refurbishing & Repairs
• Blasting & Painting of resolving safety concerns These issues include
• 5-Year Inspections gas leak complaints, carbon monoxide calls, and
• Annual Inspections
• Stress Relieving interruption of service There is an explanation of
• Parts how to work with your company policy for pilot
lights and documentation
PROUDLY MANUFACTURED & ASSEMBLED IN THE USA To access the full training program, visit
MISSISSIPPI propane com and click the Learning Center tab
TANK COMPANY at the top of the page Log in or create a new

HEADQUARTERS INDIANA DIVISION account, and you’ll see The Office Personnel:
P O Drawer 1391 1301 East Elkhorn Road Safety and Sales for CSRs in the featured tile ■
Hattiesburg, MS 39403-1391 Vincennes, IN 47591-8004
PH: 800-331-8265 ext. 224 PH: 812-886-8265
FAX: 601-264-0769 FAX: 812-886-8979
www .mstank.com
EMAIL: sales@mstank.com
EMAIL: salesid@mstank.com

9 Alabama Propane Gas Association | September / October 2020