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4. Company leak check policy/proce-
dures
• Company leak check procedures, ei-
ther written or verbal, do not follow
proper leak check standards or the
company procedures are not being
followed.
Documentation: Missing or lacking
important details
• There is either no scope of work
documented or it lacks details. Our
claims adjusters use documentation
to identify what was completed to
defend you and your organization
should a claim arise. If there are deficiencies you may want to sched-

• Missing documentation – Example: Serviceman ule service to get the documentation up to good
goes to a residence to put appliances back into standards.
service. No documentation available to identify Ask yourself the following, do you feel confi-
the date, time, appliance(s) put back in service, or dent with the documentation completed and if need-
any other work performed during this service call. ed to defend your company in a court case?

• Documentation incomplete – Example: A service- Each company will have their own way to doc-
man goes to a residence to put appliances back ument leak checks for initial installations and/or leak
into service, turned on an appliance shut off valve checks for special service calls, such as in out of gas
near the appliance, lit the pilot light of appliance, calls, odor calls or other interruptions of service. The
and left the home. A work order was made for image above is one example for documenting a leak
putting appliances back into service, but made no check.
mention of turning on the shut off valve and bub- Whatever documentation form you are using,
ble testing the flex line with approved leak check- ensure all personnel understands how to complete
ing solution or device. This information about the documentation and as mentioned is reviewed for
turning on the shut off valve and leak checking accuracy and completeness before filed in a cabinet or
the flex line was missing from the work order. electronic storage means.■
How can you help yourself and our claims depart- This material is provided for information purposes only
ment? and is not intended to be a representation of coverage that may

1. Review your: exist in any particular situation under a policy issued by one of
the companies within Crum & Forster. All conditions of coverage,
• policies, terms, and limitations are defined and provided for in the policy.
This material was developed as a general guide to safety from
• procedures, and sources believed to be reliable and is not intended to provide

• documentation legal, technical or other professional advice. These materials are
not intended to replace any training or education that users may
2. A review of completed forms should be conduct- wish or need to provide to their personnel. Crum & Forster does
ed prior to storing them. not endorse any of the vendors listed in this publication, nor does
it endorse the information, products or services that they offer or
3. Old documentation may need to be reviewed provide. Compliance with all Federal, State or local laws and regu-
by our claims department. You never know if or lations remain the policyholder’s responsibility.
when it will be needed. Randomly pull documen- The C&F logo, C&F and Crum & Forster are registered
tation from your customer files. How does it look? trademarks of United States Fire Insurance Company. Version 2.0
2021.01.14

10 Alabama Propane Gas Association | September / October 2025