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word from the president

ell, the wait and preparation are We have to be aware
finally over. Winter is upon us. that someone is always
Hopefully everyone is geared up watching. Some exam-
Wand ready for a great season. I ples of this are cameras,
wanted to share a few things I have been focus- GPS, cell phones, or
ing on over the last few weeks aside from the audio/video recording
obvious areas. equipment on sites and
Of course a large amount of attention has homes, etc. Never has it
been on drivers, service techs and equipment. been as important as it Daniel Brown
But I have to always remind myself that the CSRs is today to make certain APGA President
are the heartbeat of the office. They are our front that you and your em-
line with the customers and how they handle ployees maintain pro-
calls and situations is crucial to the smoothness fessionalism at all times while on the clock. How
of operation. Right now, before the cold weather we represent ourselves is how we represent our
rush sets in, is a great time to run through differ- businesses and the propane industry.
ent scenarios and situations. It's a great refresher As things speed up drastically these next
before the increase in call volume and ensures couple of months, let's be mindful of our respon-
that everyone is on the same page with how to sibilities and everyone have a great Winter.■
handle situations properly.

In October, APGA kicked off the new Safe
Installation of Appliances Rebate Program and
the improved Regulator Replacement Rebate Pro-
gram. The 2025-2026 Appliances Rebates include
$200 for a Water Heater, $100 for a New Outlet,
$100 for Logs, and $100 for Stove or Dryer instal-
lations. The 2025-2026 Regulator Rebate Pro-
gram has been increased from $50 per regulator
replacement to $75 per regulator replacement. If
you haven't gone over the procedures with your
CSR's, now is an excellent time to do so.

Last year, these programs paid out over
$57,000 in rebates to consumers while promot-
ing consumer safety. All eligible marketers are
encouraged to participate in these programs
that offer valuable rebates to consumers while
promoting safe installations and operations in
Alabama's propane industry. You can find the
program information on pages 24 and 25 of this
issue, or on APGA's website, under Alabama PGA
Rebates or https://alabamapropane.com/ala-
bama-pga-rebates/.

Another point of emphasis for me lately
has been professionalism away from the office.

4 Alabama Propane Gas Association | November / December 2025