Page 155 - Starwood

Haworth Warranty | GREAT EXPECTATIONS
January 1, 2020

Haworth products are among the most durable in the market. We test our products to industry and international
quality and durability standards. We take durability to the next level with our internal Engineering Specifications.
That’s why is so easy to offer the comprehensive warranty plan we do.

Lifetime Three (3) Years
Except for those Covered Products or related components or The following Covered Products have a 3-year warranty period:
materials identified below as having a different warranty period, the • Power Base AI Electrical product
warranty period of a Covered Product is as long as the end-user • work ware™ hardware products
purchaser continues to solely own the Covered Product. • painted MDF product
• USB retrofit kits or products incorporating USB charging outlets (Except Power Base)
• Hoop products (excludes surface damage such as scratches, dents, or abrasions)
Twelve (12) Years • fabrics rated General Contract (a) under the Association of Contract Textiles
Guideline
The following Covered Products have a 12-year warranty period:
• seating products (framework, mechanisms, seating foam, cylinders, mesh, seating Two (2) Years
glides & casters, plastic components, and non-gel arm caps) The following Covered Products have a 2-year warranty period:
• thermally fused laminates (Be_Hold) • Walls soft-close door mechanisms
• wood or wood-framed products
• Casegood mechanisms (hinges, slides, latches, glides, casters, etc.) One (1) Year
• Premium Textured HPL The following Covered Products have a 1-year warranty period:
• horizontal use markerboard laminates
Ten (10) Years • acrylic tops/surfaces
The following Covered Products have a 10-year warranty period: • soft palm rests
• electronic locks
• wall products (excluding soft-close door mechanisms, wallcoverings, and glass) • mouse pad inserts
• Translucent edging
• Power Base™ Electrical (excluding Power Base AI and USB receptacles) • glass used in Walls product (refer to note ² above)
• Planes®, Planes LT, Upside™, and Hop™ height adjustable product mechanisms¹ • Openest™ Plume Screens
• Patterns™ Workwall lighting (excluding ballasts)
• products that are at any time used in a classroom or educational environment Non Obsolescence:
(other than administrative areas) except as limited or described below We commit to provide our customers with products of comparable
• adjustable keyboard pads and monitor arms function or, operational characteristics for a term equal the
• electrical (non-USB) and A/V accessories applicable warranty periods as outlined above.
Five (5) Years
The following Covered Products have a 5-year warranty period: After Move In
• fabric scrims, fabric screens, vertical fabrics, and wallcoverings Warranty coverage includes parts and labor on most of our
• fabrics rated Heavy Duty (A) under the Association of Contract Textiles Guidelines products with few exceptions. We have a team of full-time Technical
Representatives located in each region who will investigate any
• leathers or faux leather quality issues on-site, and make sure warranty claims are approved
• vertical-use markerboard laminates
and processed quickly. All warranty services will be performed by a
• user-adjustable work-surface mechanisms manufacturer-certified service technician.
• Power Base Receptacles with USB
• tablet arms (max. load 50 pounds) Our field technicians, the majority of whom are trained engineers,
• overhead storage unit slow-close mechanisms assist our certified installation crews with the planning, application,
• Reed Premier™ and Adaptable LED lighting installation, and service of Haworth products, and advise on state
• electronic ballasts used in Patterns Workwall lighting and local code requirements. They are well-versed in all aspects of
• glass used in Systems products² (vertical & horizontal) the operation and maintenance of Haworth product operation.
• Improv and X-99 gel arm caps
-The above content represents excerpt information from our standard North
• work tools and systems accessories (e.g. laptop holders and footrests) American warranty statement. For complete details, please see Haworth’s entire
• Jump™ height adjustable product mechanisms¹ warranty statement at: https://www.haworth.com/resources/product-info/warranties.

Starwood HQ | 2340 Collins Avenue | Miami Beach, FL 33139 155