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Private Draft QVM - Quality, Value, and Metrics

Table of Contents

Abstract …………………………………………………………………………………………………………………….2
I Introduction ………………………………………………………………..…………………….…………………..3

II The QVM Road Map - Four Legal Business Constituencies ……………………………5

III Institute 2017 Videos………………………………………………………………………10

A. Introduction - Connie Brenton
B. Big Thinkers Session - Jeff Franke
C. Closing Words – Mary O’Carroll
D. Other Videos

IV Questionnaire on QVM (adapted ASHA ) …………………………………………………..………….………17

V – Law Society England and Wales ……………………………………………… 30

VI Requests for Qualifications - Instant Global Access to Expertise ………………… 53

Appendices

Appendix 1. Institutional Contacts for QVM Legal …………………….……………..56

Appendix 2. Glossary of QVM Terms …………………………………………………………57

Appendix 3. Annotated QVM Bibliography, Videos and Materials …………….67

Appendix 4. Existing QVM Projects ……………………………………………………………77

Appendix 5. Directory of QVM Contacts ……………………………………………………78

Appendix 6. Representative programs of measurable standards ………………79

A. Law Firm ………………………………………………………………………………… 80

B. Corporate Legal Department ……………………………………………………..81

C. Law Firm Network ………………………………………………………………………82

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