Page 47 - QVM Legal - Quality, Value and Metrics

QVM - Quality, Value, and Metrics
 Structure

The main purpose of interviews is to evaluate how the documented procedures, plans, processes
and policies are implemented within the practice. Personnel from all levels, practice areas and
offices must be included in the interview sample. Assessors should include a supervisor and their
supervisee in the interviews (interviewed separately). This will help to check whether their
understanding of supervision is similar. Assessors should also interview at least one new member
of staff, where possible, as this will help evaluate the induction process and help assess
accessibility of key documentation.
Only one person should be interviewed at a time to ensure confidentiality is protected. Individual
interviews will promote a more relaxed environment and a free flow of information as the interviewee
will be less concerned about a colleague’s perception of their answers.

 Format

Assessors must inform all interviewees of the purpose of the interview and the fact that it’s

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